Warranty Coverage via an RMA
| PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.
Gumstix products are covered by the Gumstix limited warranty for a period of 90 (ninety) days from the date such products are delivered to the customer ("Warranty Period"). The customer must ensure that the products of concern are in NEW condition and not altered in any way. The customer must have the original packaging, including anti-static bag and plastic shipping case. Gumstix warranty coverage must be authorized in advance of the products being returned. Obtaining an RMA In order to return products to Gumstix for warranty coverage, a customer must first obtain a Gumstix RMA (Return Material Authorization) number by sending an email to sales@gumstix.com in which the following information is provided:
Example:
The cost of shipping the products to Gumstix for warranty coverage belongs to the customer. The customer may choose any method of shipping. Gumstix will cover the UPS cost to send the products back to the customer via UPS. The customer is responsible for any duties, customs or fees associated with shipment to and from a non-US destination related to warranty coverage. Products being returned for warranty coverage must be in NEW condition. The products must be returned in their original packaging including the anti-static, pink bag and their plastic shipping case. If the plastic shipping case is not available, then the product(s) must be packaged and taped securely inside the protection of bubble wrap. Any damage of the product deemed by Gumstix to be caused by poor packaging during the transit back to Gumstix will void the warranty. Please note that the customer is responsible for any handling, duties or customs fees. On the OUTSIDE OF THE PACKAGE coming back to Gumstix, write the Gumstix RMA number to help with identification of the package on arrival at the Gumstix warehouse. Ship the product(s) within five (5) business days of the date on which Gumstix issues the RMA. RMA drop-off is not permitted. Send the package to the following address: Gumstix Customer Service Department
Gumstix, Inc. 2050 Gateway Place, #101-301 San Jose CA 95110 Product Availability for an RMA Should products returned under warranty coverage need to be replaced, the lead-time is subject to availability of products.
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